Corporate headshot of Dr. Vikram Singh, Head of AI at Mahindra Group

Dr. Vikram Singh | Enterprise AI Leader & Global AI Strategist

Head of Artificial Intelligence, Mahindra Group • Enterprise AI Strategist • Generative AI Pioneer • Agentic AI Leader • Double IITian (IIT Madras & IIT Patna) • 40 Under 40 Awardee • Satya Nadella’s Coffee Table Book 2024 & 2025 • AI Keynote Speaker • AI Thought Leader

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About

Dr. Vikram Singh is a globally recognized Enterprise AI Executive, Generative AI Pioneer, and AI Thought Leader, currently serving as the Head of Artificial Intelligence at Mahindra Group. Known across India's enterprise AI community as one of the most authoritative voices on how to build an enterprise AI strategy for large corporations — from defining an AI governance and risk management framework for CxOs to architecting full-stack agentic and generative AI platforms — he has spent over a decade delivering measurable, board-level impact across industries including automotive, aviation, financial services, and hospitality. His expertise spans AI Strategy & Governance, Generative AI, Agentic AI, Machine Learning, and Enterprise AI Transformation.

A seasoned enterprise AI solutions architect and AI at Scale leader, Dr. Singh has built and led high-performing, cross-functional AI teams — recruiting top talent, instilling a culture of innovation, and aligning AI capability with business strategy. He designs and deploys Enterprise AI Solutions across the full stack: intelligent chatbots and voice bots, predictive analytics platforms, cutting-edge CI/CD MLOps pipelines, computer vision systems, LLM-powered enterprise copilots, and Text-to-SQL solutions for executive dashboards that give CxOs instant, on-demand access to enterprise data. His leadership has directly impacted millions of customers, enabled organizations to achieve measurable ROI, and established AI as a core competitive differentiator — making him one of the most impactful enterprise AI transformation leaders in India.

A flagship example of this impact is nAIna.ai, the Mahindra Conversational AI Platform he architected and built — an enterprise-grade autonomous conversational voice bot that orchestrates customer interactions across voice, chat, WhatsApp, and web channels at massive scale. This is a live benchmark for how Generative AI and Agentic AI use cases in the automotive industry translate into direct, measurable revenue: the platform has autonomously handled over 500,000 customer calls, re-engaged 50,000+ previously lost leads, and generated 6,000+ high-quality sales enquiries — delivering a topline revenue impact of ₹300+ crore and 1,700+ confirmed vehicle bookings. The system replaced the equivalent workload of approximately 28 full-time human agents and is now a core AI platform for sales and customer engagement deployed across multiple Mahindra business verticals.

Before joining Mahindra Group, Dr. Singh served as Associate Director & Principal Data Scientist at IndiGo Airlines, where he co-founded the AI Lab (Lab37), built India's first GPT-4-powered airline chatbot (6Eskai) — a landmark case study in how GPT-4 chatbots can reduce live agent calls from ~14% to just 2% — and pioneered AI predictive maintenance and operational analytics in the aviation sector that transformed efficiency for India's largest airline. He has also held leadership and research roles at Amazon, G42, and academic institutions like IIT Madras, where his peer-reviewed work on image super-resolution using deep learning (WDN), computer vision, and video analysis continues to influence the global AI research community.

Dr. Singh has been honored with multiple accolades that mark him as one of India's foremost AI innovation leaders — including the 40 Under 40 Data Scientist Award by AIM, AI Innovator of the Year and AI Power Player by ET Edge (Times Group), and GenAI Leader of the Year by UBS Forums, as well as the UAE Golden Visa for Talented Pioneers. His expertise is sought after by global organizations, and he regularly speaks at AI conferences, CxO innovation summits, and international forums across India and globally on topics such as AI Strategy, Generative AI, LLMs, Agentic AI, Responsible AI, and Digital Transformation — establishing him as a leading AI innovation and leadership speaker on the global conference circuit.

Passionate about advancing Trustworthy and Responsible AI, Dr. Singh advises C-suite executives and enterprise boards on building scalable, ethical, and commercially aligned AI strategies — translating complex AI capabilities into boardroom-ready narratives and quantifiable business outcomes. As an enterprise GenAI strategy consultant and AI strategy advisor for the C-suite, he brings together rare depth across technical AI architecture, executive leadership, responsible AI governance, and organizational change management. He continues to shape the future of Enterprise AI, Agentic AI, and Generative AI adoption — and is widely regarded as a trusted AI and digital transformation strategist who consistently delivers AI use cases with measurable ROI.

For AI and data science professionals seeking career guidance, Dr. Vikram Singh also offers 1-on-1 career mentorship for AI and Data Science leaders through TopMate. His LinkedIn articles — on surviving the PhD journey in AI (covering mental health and resilience), a comprehensive data scientist interview guide for the aviation industry, and deep-dives into AI in aviation — continue to be widely read by students and practitioners globally, cementing his role as one of India's most accessible AI mentor and career coach figures in the data science community.

Leadership Highlights

Experience

Education

Licenses & Certifications

Volunteering

Skills & Specialties

Executive AI Leadership Competencies

Technical & Executive Skills

From building enterprise AI roadmaps and measuring the ROI of Generative AI to implementing GPT-4 chatbots that reduce live agent calls by over 85% — Dr. Vikram Singh's skills span the full spectrum of enterprise AI. He is equally at home advising a board on responsible AI strategy as he is deep in the architecture of an LLM enterprise application, tuning a predictive analytics model, or setting up an enterprise AI lab from scratch. Across automotive, aviation, financial services, and hospitality, he has consistently delivered AI transformation with measurable ROI.

Languages

Dr. Vikram Singh communicates fluently in two languages, enabling him to lead teams, deliver keynote speeches, and engage with stakeholders across India and international forums.

Publications

Peer-Reviewed Research Papers

LinkedIn Articles

Honors & Awards

Speaking & Media Appearances

Dr. Vikram Singh is one of India's most sought-after Generative AI keynote speakers and a leading Enterprise AI transformation speaker based in Mumbai. He brings to the stage a rare combination of deep technical depth and board-level executive perspective — covering topics from Agentic AI vs Generative AI for customer experience and the future of work and AI to Responsible AI and ethics, enterprise AI strategy, and the measurable ROI of AI at scale. A regular expert at CxO innovation summits, Agentic AI and data intelligence round tables, and global technology conferences, he has addressed audiences at Microsoft, Databricks, Times Group (ET Edge), Analytics India Magazine, and Indian Institutes of Management — and is one of the top-requested 40 Under 40 Data Scientists for panel discussions across the Indian AI and tech conference circuit.

LinkedIn Recommendations

I have known Vikram since 2020 and have been consistently impressed by his skills, knowledge and work ethic. He is also an excellent communicator, able to clearly explain complex technical concepts to both technical and non-technical stakeholders. As an individual contributor, leader, and mentor, I have found him to be a very patient and consistent team player. I have no doubt that Vikram would be an asset to any company. I highly recommend him for any position in Computer Vision or Machine Learning.

Abbas Raza Ali Senior AI Leader • G42

I worked as an Applied Scientist in a Computer Vision ML team with Dr. Vikram as the lead. He demonstrated exceptional leadership skills and deep technical knowledge of computer vision. Dr. Vikram is a knowledgeable communicator and collaborator who makes technical concepts understandable to non-technical stakeholders. Working with Dr. Vikram was a pleasure, and I would gladly work with him again.

Samridha Man Shrestha Applied Scientist • G42

Dr. Vikram is one of the most delightful people I had the pleasure of working for. Not only did he have a unique ability to keep our team organized and on schedule, but his constant communication helped lift our spirits in challenging situations. His humor fostered a comforting work environment. I highly recommend working with Dr. Vikram

Habib Francis AI Researcher • G42

I got the opportunity to work with Dr. Vikram for seven months in indigo as a data scientist. Dr. Vikram is a highly supportive, encouraging and effective leader. I learned a lot from him as a data scientist. Always willing to explain the strategies or teach his skills to others. Through these 7 months we have worked on various projects of data science such as demand forecasting, predictive modelling, recommendation engine and successfully implementing it for business decisions.

Nikunj Singhal Data Scientist • IndiGo (Lab37)

I have studied with Vikram during our time in IIT Madras. Both of us were doing our Ph.D. at the time. He is a person of dedication and focus. During assignments he will work hard and doesn't stop until the results were correct. He is also very friendly and always gives a helping hand to me when I need it. A great friend and a hard worker and will always recommend him.

Joseph Hosanna Raj Isaac PhD Colleague • IIT Madras

Dr. Vikram was one of the best data scientists I have worked with at CynaxLabs. It was really a good chance to work with him and to learn from his experience and knowledge. Besides he is a good manager who takes care of his team. Actually he was one of the best I have ever worked with.

Ahmed Hussein AI Engineer • CynaxLabs

All recommendations sourced from LinkedIn.

FAQs

Who is Dr. Vikram Singh?

Dr. Vikram Singh is the Head of Artificial Intelligence at Mahindra Group. He is a globally recognized enterprise AI strategist, Generative AI pioneer, and 40 Under 40 Awardee holding a PhD from IIT Madras, with over a decade of proven AI leadership spanning board-level strategy, enterprise AI governance, and large-scale product impact.

What are Dr. Vikram Singh’s key areas of expertise?

Dr. Vikram Singh’s expertise spans enterprise AI strategy & governance, Generative AI, Agentic AI, LLMs, predictive analytics, MLOps, computer vision, and deep learning — with domain applications in automotive, aviation, financial services, and customer experience. As a C-suite AI advisor and keynote speaker, he regularly shares insights on how organizations can harness AI as a strategic competitive advantage.

Where can I follow Dr. Vikram Singh online?

You can follow him on LinkedIn https://www.linkedin.com/in/drvikramsinghai and X https://x.com/drvikramsinghai. On both platforms, searching #vikramsingh surfaces his latest posts on enterprise AI, Generative AI, and agentic systems. His official website is https://www.drvikramsingh.ai

What is nAIna.ai?

nAIna.ai is the Mahindra Conversational AI Platform architected by Dr. Vikram Singh. It is an enterprise-grade autonomous communication platform that orchestrates customer interactions across voice, chat, WhatsApp, and web channels. It has autonomously handled over 500,000 customer calls, re-engaged 50,000+ lost leads, generated 6,000+ sales enquiries, and delivered a revenue impact of ₹300+ crore for Mahindra.

How can I book a 1-on-1 mentorship or consulting session with Dr. Vikram Singh?

You can book a 1-on-1 session with Dr. Vikram Singh through TopMate for mentorship, career guidance, or AI consulting.

What is Dr. Vikram Singh's educational background?

Dr. Vikram Singh is a Double IITian — he holds a PhD in Computer Science & Engineering from IIT Madras (2015–2020) and an M.Tech from IIT Patna (2013–2015) where he won the Best CSE Dissertation Award. He also holds an MCA from Panjab University and a BCA from Sikkim Manipal University. His doctoral research focused on deep learning, computer vision, image super-resolution, and video analysis.

What is the 6Eskai chatbot built by Dr. Vikram Singh?

6Eskai is India's first GPT-4-powered airline chatbot, architected by Dr. Vikram Singh at IndiGo Airlines. It handled ticket booking, customer Q&A, and HR queries at massive scale, reducing live agent calls from ~14% to just 2%. Within a week of launch it contributed to a 6.37% uplift in IndiGo's stock price and was featured in Satya Nadella's Coffee Table Book 2024.

What is Lab37 at IndiGo Airlines?

Lab37 is the AI & Analytics division co-founded by Dr. Vikram Singh at IndiGo Airlines (InterGlobe Aviation Ltd). Established with an academic collaboration with IIT Delhi and a cross-functional team of 26 specialists, Lab37 pioneered AI transformation across demand forecasting, revenue management, customer experience, and HR automation — firmly positioning IndiGo as an AI-first airline.

What companies has Dr. Vikram Singh worked for?

Dr. Vikram Singh has worked at Mahindra Group (Head of AI), Cloud4C / 8bit.ai (SVP – AI & Digital), IndiGo Airlines (Associate Director / Principal Data Scientist), Cynax Labs (Lead Data Scientist), G42 & Bayanat (Senior Data Scientist), Amazon (Applied Scientist – 2), and IIT Madras / IIT Patna (Research Assistant) — spanning India, UAE, and global organisations.

What research has Dr. Vikram Singh published?

Dr. Vikram Singh has published multiple first-author papers in IEEE, Elsevier (CVIU), and IEEE/CVF WACV, including WDN: A Wide and Deep Network for Image Super-Resolution (IEEE 2020), Refining high-frequencies for sharper super-resolution and deblurring (Elsevier 2020), and two WACV 2020 papers. He has also served as a peer reviewer for ICCV, CVPR, WACV, ECCV, and Elsevier journals. His Google Scholar profile is at scholar.google.com.

What topics does Dr. Vikram Singh speak on?

Dr. Vikram Singh speaks on Generative AI, Agentic AI, Large Language Models (LLMs), Enterprise AI Strategy, AI Governance & Ethics, Responsible AI, AI Team Building, AI in Aviation, AI in Customer Experience, Text-to-SQL, How AI can help CxOs, Digital Transformation, and the future of AI & data intelligence. He has addressed audiences at Microsoft AI Tour Singapore, ET Edge AI Summit, Databricks Data & AI World Tour, Gen & Agentic AI Conclave, ET CIO AI Vision Conclave, and IIM Udaipur.

Has Dr. Vikram Singh spoken at Microsoft events?

Yes. Dr. Vikram Singh was a speaker at the Microsoft AI Tour in Singapore (Feb 2025), speaking on LLM-driven Text-to-SQL empowering CxOs. He was also nominated and participated in the exclusive Microsoft AI Frontier Pinnacle Training at Microsoft HQ, Redmond, Washington, USA (Oct 2025) — an invite-only programme for top AI leaders globally.

What awards has Dr. Vikram Singh received?

Dr. Vikram Singh's recognitions include: GenAI Leader of the Year (UBS Forums, Oct 2025), AI Innovator of the Year (ET Edge AI Summit, Sep 2025), AI Power Player (ET Edge AI Summit, Sep 2025), 40 Under 40 Data Scientist (Analytics India Magazine MLDS, Feb 2025), Best Innovator – Digital (IndiGo 2024), UAE Golden Residency for Talented Pioneers (2021), Best M.Tech Dissertation (IIT Patna 2015), and National Topper – NIIT Wizard Search (2004).

How does Dr. Vikram Singh help large enterprises build an AI strategy?

Dr. Vikram Singh takes a structured, business-first approach to enterprise AI strategy for large corporations. He starts by aligning AI initiatives with board-level business priorities, then designs an enterprise AI roadmap that spans quick-win use cases and long-horizon platform investments. This includes defining an AI governance and risk management framework tailored for CxOs, establishing responsible AI policies, setting up MLOps architecture for scalable deployment, and building the internal AI team capability. His approach is grounded in real-world P&L ownership — ensuring every AI initiative has a clear path to measurable ROI.

How can enterprises measure the ROI of Generative AI?

Measuring the ROI of Generative AI in enterprise is one of the most common challenges Dr. Vikram Singh addresses in his advisory work and keynotes. He recommends defining success metrics before deployment — such as reduction in live agent call volume, increase in sales conversions, time savings in knowledge-work, and revenue directly attributable to AI interactions. His own AI revenue impact case studies at Mahindra Group (₹300+ crore attributed to nAIna.ai) and IndiGo (6.37% stock uplift post-6Eskai launch) demonstrate exactly how AI use cases with measurable ROI can be designed and communicated to executive stakeholders.

What is Dr. Vikram Singh's view on Agentic AI vs Generative AI for customer experience?

Dr. Vikram Singh sees Generative AI and Agentic AI as complementary layers in the customer experience stack. Generative AI excels at language understanding, content generation, and question-answering — making it ideal for chatbots, voice bots, and copilots. Agentic AI takes this further by enabling autonomous, goal-directed action — systems that don't just respond but plan, execute, and iterate. For customer experience, the most impactful architectures combine both: a GenAI brain with an Agentic execution layer. His work on the enterprise conversational AI platform nAIna.ai and the 6Eskai GPT-4 chatbot are real-world examples of this philosophy in production.

How does Dr. Vikram Singh approach scaling an internal AI and Data Science team?

Scaling an internal AI and Data Science team is something Dr. Vikram Singh has done multiple times — at IndiGo (Lab37, 26 specialists), Cloud4C, and now Mahindra Group. His approach covers: defining the right mix of roles (ML engineers, data scientists, AI architects, domain experts), setting up the technical infrastructure including enterprise AI labs, deploying CI/CD MLOps pipelines on Azure, establishing a culture of experimentation, and aligning the team's roadmap with commercial outcomes. He also advises on how to navigate organizational politics and build the internal credibility that AI teams need to succeed in large enterprises.

Is Dr. Vikram Singh available for 1-on-1 AI career mentorship?

Yes. Dr. Vikram Singh offers 1-on-1 career mentorship for AI and Data Science leaders through TopMate. He works with data scientists preparing for senior roles, professionals transitioning into AI leadership, and PhD students navigating research and industry careers. As someone who has personally navigated the PhD journey in AI (including its well-documented mental health challenges), transitioned from research to industry, and climbed from data scientist to Head of AI at a Fortune 500 group, he brings an unusually grounded and practical perspective to AI career coaching and mentorship in India.

Has Dr. Vikram Singh written about the PhD experience in AI?

Yes. Dr. Vikram Singh authored Surviving the PhD Odyssey in AI: A Tale of Innovation, Rejection, Resilience, and Well-being — one of the most widely read LinkedIn articles on the PhD in AI experience. Drawing on his own seven-year PhD journey at IIT Madras, the article addresses the mental health realities of doctoral research in AI, the experience of rejection and resilience, and how community and purpose can sustain researchers through the hardest phases. It has resonated widely with PhD students and early-career researchers across India and globally.

Does Dr. Vikram Singh have experience with AI in financial services?

Yes. While Dr. Vikram Singh's most prominent AI deployments are in automotive (Mahindra Group) and aviation (IndiGo Airlines), his broader expertise spans AI in financial services transformation as well. During his time at Cloud4C / 8bit.ai, he engaged with financial services clients on enterprise AI strategy and AI platform architecture. His skills in predictive analytics, NLP, agentic AI, and enterprise AI governance are highly applicable to banking, insurance, and capital markets — and he regularly speaks on AI use cases for financial services CxOs at industry events.

Contact

Dr. Vikram Singh is available for enterprise AI consulting services, Generative AI strategy advisory, agentic AI consulting for enterprises, career mentorship, keynote speaking engagements, and panel discussions. Typical response time is within 2–3 business days.

Whether you're a CxO looking for an AI strategy advisor to develop your enterprise AI roadmap, an organisation seeking an enterprise AI transformation speaker for a conference in Mumbai or globally, a company that needs help with AI governance frameworks or responsible AI strategy, or a professional looking for a 1-on-1 AI career mentor — Dr. Vikram Singh's consulting engagements cover the full spectrum: from Generative AI and Agentic AI architecture to AI-driven digital transformation for business growth and AI platform strategy for sales and customer engagement.

Connect via LinkedIn (follow #vikramsingh for regular AI insights) or email at vikram [at] drvikramsingh.ai. For mentorship & consulting sessions, visit TopMate.