Head of Artificial Intelligence, Mahindra Group • Enterprise AI Strategist • Generative AI Pioneer • Agentic AI Leader • Double IITian (IIT Madras & IIT Patna) • 40 Under 40 Awardee • AI Keynote Speaker • AI Thought Leader
Dr. Vikram Singh is an Enterprise AI Executive and the Head of Artificial Intelligence at Mahindra Group. He reports to the CEO of Mahindra's AI Division and leads the group-wide Generative AI and Agentic AI agenda across eight group businesses. He built the GenAI Solutions team from scratch, and it now has 25+ specialists. His remit covers enterprise AI strategy, AI governance and enterprise AI transformation, and he has worked in automotive, aviation and hospitality. He has spent thirteen years in AI: seven in research at IIT Madras and IIT Patna, and six leading enterprise AI in industry. He was born on 14 September 1987 in Raipur, Chhattisgarh, India.
As an enterprise AI solutions architect, he designs and deploys enterprise AI solutions across the stack: chatbots and voice bots, predictive analytics, computer vision systems, CI/CD MLOps pipelines, LLM-powered enterprise copilots, and Text-to-SQL solutions that give CxOs on-demand access to enterprise data in executive dashboards. At Mahindra he established an AI governance and risk management framework aligned to ISO 42001, ISO 27001, DPDPA and SOC 2, with risk-tiered model assessment and a mandatory red-team review before deployment. He has built two AI Centres of Excellence from scratch, at Mahindra and at IndiGo, and he reports AI use cases with measurable ROI to group CEOs and board directors.
At Mahindra he architected mAIna.ai, the Mahindra Conversational AI Platform. It is the group's enterprise agentic AI platform: an autonomous conversational voice bot that handles customer interactions across voice, chat, WhatsApp and web. It has handled over 1 million customer calls, re-engaged 50,000+ previously lost leads and generated 6,000+ sales enquiries, including 1,700+ XUV 7XO enquiries within six weeks of launch. It is credited with ₹120+ crore (₹1.2+ billion) in attributed revenue and takes on the work of about 28 full-time agents. That makes it a working example of Generative AI and Agentic AI use cases in the automotive industry. It is also the AI platform for sales and customer engagement across several Mahindra business verticals, and it was featured in Satya Nadella's Coffee Table Book 2025.
Earlier, at IndiGo, he was Principal Data Scientist (Associate Director). He co-founded Lab37, IndiGo's AI Centre of Excellence, which grew to 26 specialists and ran a research collaboration with IIT Delhi. He also directed 6Eskai, India's first GPT-4 airline chatbot, which shows how GPT-4 chatbots can reduce live agent calls: from about 14% to 2%. 6Eskai was featured in Satya Nadella's Coffee Table Book 2024. Before IndiGo he worked at Amazon, G42 and Bayanat, and between IndiGo and Mahindra he was SVP, AI & Digital at Cloud4C / 8bit.ai. At IIT Madras and IIT Patna his research produced first-author papers, among them peer-reviewed work on image super-resolution using deep learning (WDN), computer vision and video analysis. He has reviewed for ICCV, CVPR, WACV, ECCV and Elsevier journals.
His awards include CTO of the Year at the Minsky Awards for Excellence in AI 2026 (Analytics India Magazine), conferred on 8 October 2026; the 40 Under 40 Data Scientist award (AIM, February 2025); AI Innovator of the Year and AI Power Player (ET Edge, Times Group, September 2025); GenAI Leader of the Year (UBS Forums, October 2025); and four awards at the ET Edge AI Awards & Summit 2026, including AI Visionary of the Year. He also holds the UAE Golden Visa for Talented Pioneers (10-Year Golden Residency, 2021). As an AI keynote speaker, he speaks at AI conferences, CxO innovation summits and international forums on AI strategy, Generative AI, LLMs, Agentic AI, Responsible AI and digital transformation.
Dr. Singh advises C-suite executives and enterprise boards on trustworthy and responsible AI. As an enterprise GenAI strategy consultant and AI strategy advisor for the C-suite, he works across AI architecture, responsible AI governance and organizational change. He cleared the Independent Directors Databank proficiency test (IICA) in 2026.
Dr. Singh is also an AI mentor and career coach, and offers 1-on-1 career mentorship for AI and Data Science leaders through TopMate. His LinkedIn articles cover surviving the PhD journey in AI (mental health and resilience), a data scientist interview guide for the aviation industry, and AI in aviation.
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Follow on LinkedInLed strategy, architecture and deployment of mAIna.ai, Mahindra Group’s GenAI-driven conversational voice AI platform. It drew 1,700+ XUV 7XO enquiries within six weeks of launch and is credited with ₹1.2+ billion in attributed revenue. The platform was featured in Satya Nadella’s Coffee Table Book (2025).
Directed the 6Eskai chatbot at IndiGo. The chatbot was featured in Satya Nadella’s Coffee Table Book (2024) and covered by Zee Business, Aaj Tak and Web 3.0.
Co-founded IndiGo’s AI Centre of Excellence, Lab37, and led a cross-functional team of 26 specialists. The lab ran an academic collaboration with IIT Delhi.
Under the 6Eskai GPT-4 chatbot programme, live agent calls fell from approximately 14% to 2%. A companion HR query bot cut employee response times from nearly a full day to under one minute.
Led the refinement of ML models for Network Planning and Revenue Management, which reduced prediction error from ~35% to ~15% in targeted sectors. Customer segmentation changes lifted click-through rate (CTR) by ~1% across digital marketing campaigns.
Partnered directly with CEOs, CFOs, CIOs and Board members at Mahindra, IndiGo, Cloud4C and G42 to define enterprise-wide AI strategy, set up AI governance and risk management frameworks, and report AI ROI to executive leadership. Owned the AI P&L across multi-business-unit organisations, ran AI talent acquisition and team scaling, and acted as the executive AI spokesperson at global conferences, CxO innovation forums and in the media. Certified in Project Management (Google) and Team Leadership (University of Michigan).
Has firsthand experience of how to scale an internal AI and Data Science team: defining hiring criteria, structuring cross-functional pods, setting up AI labs, deploying CI/CD MLOps pipelines on Azure with private networking and auto-scaling, and setting the operating cadence that turns a startup-style AI group into an enterprise AI organisation. At IndiGo he grew Lab37 to 26 specialists. At Mahindra he is scaling a group-wide AI capability across eight group businesses.
Dr. Vikram Singh received CTO of the Year at the Minsky Awards for Excellence in AI 2026, run by Analytics India Magazine. Pullela Gopichand, Chief National Coach of the India national badminton team, presented it at Cypher 2026 in Bengaluru on 8 October 2026.
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Dr. Vikram Singh was honoured with the Future of AI Leadership of the Year (Artificial Intelligence) award at India AI Day 2026, hosted by Technophiles India.
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Dr. Vikram Singh was honoured as AI Visionary of the Year (Enterprise Leadership) at the ET Edge AI Awards & Summit 2026, organised by ET Edge (Times Group).
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Dr. Vikram Singh was recognised as GenAI Innovation Leader of the Year at the ET Edge AI Awards & Summit 2026, organised by ET Edge (Times Group).
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Dr. Vikram Singh was named AI Research & Innovation Leader of the Year at the ET Edge AI Awards & Summit 2026, organised by ET Edge (Times Group).
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Dr. Vikram Singh was awarded AI for Revenue Growth Leader of the Year at the ET Edge AI Awards & Summit 2026, organised by ET Edge (Times Group).
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Dr. Vikram Singh was named a Top 1% Leader in AI & Digital Transformation at the Flexi Round Tables Leadership Forum 2026.
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Dr. Vikram Singh received the Quarterly Excellence Award for building the Voice AI Platform.
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Dr. Vikram Singh received the GenAI Leader of the Year award from UBS Forums in 2025.
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Dr. Vikram Singh was a speaker at the Gen & Agentic AI Conclave - 2025 and he talked on "Beyond the Chatbot: How Gen AI & Agentic AI are Revolutionizing Customer Experience."
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Dr. Vikram Singh participated in the Microsoft AI Frontier Pinnacle Event held at Microsoft HQ in Redmond, Washington, USA.
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Dr. Vikram Singh received the AI Innovator of the Year award at the AI Summit organized by ET Edge (Times Group).
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Dr. Vikram Singh received the AI Power Player award at the AI Summit organized by ET Edge (Times Group).
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Dr. Vikram Singh gave a fireside chat at the ET Edge AI Summit 2025 on "Invisible Impact: How AI is Reshaping Value in Ways We Can't Measure (Yet)".
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Dr. Vikram Singh took part in a round table discussion on how data intelligence is being redefined in the Agentic AI era, at the Databricks Data and AI World Tour, Mumbai 2025.
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Dr. Vikram Singh was a panelist at AIM Edge Mumbai 2025 on Strengthening Corporate-Startup Partnerships: Addressing Power Dynamics and Aligning Expectations for Mutual Success.
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Dr. Vikram Singh spoke on how LLM-driven Text-to-SQL capabilities give CxOs instant, on-demand access to enterprise data.
View Post on LinkedIn →Dr. Vikram Singh was a panelist at the ET CIO AI Vision Conclave 2024, discussing what’s next for SLMs and LLMs.
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Economic Times CIO interviewed Dr. Vikram Singh on AI and digital innovation.
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Dr. Vikram Singh received the 40 Under 40 Data Scientist award at the Machine Learning Developers Summit organized by AIM (Analytics India Magazine).
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Dr. Vikram Singh moderated a panel with: CEO, Digi Yatra; CIO, Yes Bank; CTO, MBank; CTO, Global Healthcare; CTO, IndiaFirst Life; CIO, Utkarsh SF Bank; CTO, CAGL; and CEO, CS Infocomm Solutions.
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Dr. Vikram Singh spoke at the 6th edition of Analitica, the annual analytics summit at IIM Udaipur, on how Generative AI is redefining the future of technology and business.
View Post on LinkedIn →Leads the group-wide generative AI agenda across eight group businesses and reports to the CEO of Mahindra’s AI Division. Built the GenAI Solutions team from scratch and leads 25+ AI specialists. Launches Generative AI solutions such as chatbots and Voice AI for sales, customer engagement and operational efficiency, and sets up enterprise-wide MLOps frameworks for scalable AI deployment. Works with CXOs to align AI strategy with business growth, customer experience and sustainability goals, and presents AI strategy, technology risk and ROI roadmaps to Group CEOs and Board Directors. Architected mAIna.ai, an enterprise conversational AI platform that has handled over 1 million customer calls, re-engaged 50,000+ lost leads, generated 6,000+ sales enquiries. It is credited with ₹120+ crore in attributed revenue. Also built sales.ai, an LLM-powered progressive web app for Mahindra Auto sales consultants that generates personalised customer pitches using retrieval-augmented generation and real-time vehicle data. Established Responsible AI governance aligned with ISO 42001, ISO 27001, DPDPA and SOC 2.
Keynote speaker, panelist and fireside chat guest at AI conferences, CxO innovation summits and industry forums. Topics include Generative AI, Agentic AI, LLMs, AI strategy, Responsible AI and digital transformation.
AI division of CtrlS Datacenters Ltd (Asia’s largest Rated-4 Datacenter Network). Set the AI strategy roadmap and led service offerings, product development, architectural design, external collaborations and business development. Built the AI team and represented Cloud4C on global AI forums and strategic partnership networks.
India’s largest & world’s third-largest airline (~32,000 employees). Co-founded Lab37, IndiGo’s AI & Analytics division, with an academic collaboration with IIT Delhi and a cross-functional team of 26 specialists. Directed creation of the GPT-4-powered 6Eskai chatbot (ticket booking + QnA), which cut live agent calls from ~14% to 2%. Developed an HR query bot that cut employee response times from ~1 day to under 1 minute. Led ML model refinement for Network Planning & Revenue Management, reducing demand prediction error from ~35% to ~15%. Customer segmentation work lifted click-through rate by ~1% in digital marketing. Led the analytics migration from Adobe Analytics to Google Analytics and deployed CI/CD MLOps pipelines on Azure with self-hosted runners, private networking and auto-scaling.
Dubai-based startup for drone-based surveillance and drug discovery. Led AiPOD: a face recognition system, a thermal weapon detection module and a UAV/drone-operated license plate reader for security & surveillance. Directed PREPAiRE, a web-based drug discovery dashboard built with a team of developers & scientists.
G42 is the UAE’s largest AI & cloud company; Bayanat is its geospatial intelligence subsidiary. Built and deployed 7 AI systems on the Artemis Supercomputer (224 V100 GPUs): ImNav (image-based GPS-emulating navigation), AutoGeo (automated georeferencing to GeoTIFF), SatExplore (satellite data explorer & visualiser), Object Segmentor (aircraft & vessel detection in SAR images via HPC Slurm), Mosaic Generator (satellite imagery stitching & colour correction), Fight Analyzer (UFC fighter performance prediction), and an AIaaS suite covering image tagging, NSFW filtering and other services. Delivered all models via dockerised REST/gRPC APIs.
Built neural networks for traffic sign recognition, geotagging and satellite road detection for Amazon’s mapping and logistics AI initiatives.
Published first-author research papers in IEEE, Elsevier and WACV venues. Developed deep learning architectures for image super-resolution, video summarization and deblurring.
Executive AI Leadership Competencies
Technical & Executive Skills
Dr. Vikram Singh’s skills run from building enterprise AI roadmaps and measuring the ROI of Generative AI to implementing GPT-4 chatbots that reduce live agent calls, from about 14% to 2% at IndiGo. He advises boards on responsible AI strategy, works on the architecture of an LLM enterprise application, tunes a predictive analytics model and sets up an enterprise AI lab from scratch. His industries are automotive, aviation and hospitality, and he ties each AI transformation to measurable ROI.
Dr. Vikram Singh works in English and Hindi, in team leadership, keynote talks and stakeholder meetings in India and at international forums.
Peer-Reviewed Research Papers
LinkedIn Articles
Dr. Vikram Singh is a Generative AI keynote speaker and an Enterprise AI transformation speaker based in Mumbai. His talks combine technical depth with a board-level view and cover Agentic AI vs Generative AI for customer experience, the future of work and AI, Responsible AI and ethics, enterprise AI strategy and the measurable ROI of AI at scale. He speaks at CxO innovation summits, Agentic AI and data intelligence round tables, and global technology conferences, and has addressed audiences at Microsoft, Databricks, Times Group (ET Edge), Analytics India Magazine and IIM Udaipur. As a 40 Under 40 Data Scientist, he is also invited to panel discussions on the Indian AI and tech conference circuit.
BE in SABAH 2027, 4th International Business Events Forum • Sabah International Convention Centre, Kota Kinabalu, Malaysia • 28–29 January 2027 • Confirmed panelist (invited via Tourism Malaysia, Mumbai)
NervNow • August 2026
Gen & Agentic AI Conclave • UBS Forums • Mumbai • October 2025
ET Edge AI Summit • Times Group • Mumbai • September 2025
Databricks Data & AI World Tour • Mumbai • September 2025
Analytics India Magazine, AIM Edge • Mumbai • August 2025
Microsoft AI Tour • Marina Bay Sands, Singapore • February 2025
CxO Innovation Congress • January 2025. Moderated a panel with CEOs, CIOs and CTOs from Digi Yatra, Yes Bank, MBank, Global Healthcare, IndiaFirst Life, Utkarsh SF Bank, CAGL, and CS Infocomm Solutions.
Economic Times CIO • ET CIO AI Vision Conclave • December 2024
ET CIO AI Vision Conclave • December 2024
IIM Udaipur, Analitica Annual Analytics Summit (6th Edition) • August 2023
I have known Vikram since 2020 and have been consistently impressed by his skills, knowledge and work ethic. He is also an excellent communicator, able to clearly explain complex technical concepts to both technical and non-technical stakeholders. As an individual contributor, leader, and mentor, I have found him to be a very patient and consistent team player. I have no doubt that Vikram would be an asset to any company. I highly recommend him for any position in Computer Vision or Machine Learning.
I worked as an Applied Scientist in a Computer Vision ML team with Dr. Vikram as the lead. He demonstrated exceptional leadership skills and deep technical knowledge of computer vision. Dr. Vikram is a knowledgeable communicator and collaborator who makes technical concepts understandable to non-technical stakeholders. Working with Dr. Vikram was a pleasure, and I would gladly work with him again.
Dr. Vikram is one of the most delightful people I had the pleasure of working for. Not only did he have a unique ability to keep our team organized and on schedule, but his constant communication helped lift our spirits in challenging situations. His humor fostered a comforting work environment. I highly recommend working with Dr. Vikram
I got the opportunity to work with Dr. Vikram for seven months in indigo as a data scientist. Dr. Vikram is a highly supportive, encouraging and effective leader. I learned a lot from him as a data scientist. Always willing to explain the strategies or teach his skills to others. Through these 7 months we have worked on various projects of data science such as demand forecasting, predictive modelling, recommendation engine and successfully implementing it for business decisions.
I have studied with Vikram during our time in IIT Madras. Both of us were doing our Ph.D. at the time. He is a person of dedication and focus. During assignments he will work hard and doesn't stop until the results were correct. He is also very friendly and always gives a helping hand to me when I need it. A great friend and a hard worker and will always recommend him.
Dr. Vikram was one of the best data scientists I have worked with at CynaxLabs. It was really a good chance to work with him and to learn from his experience and knowledge. Besides he is a good manager who takes care of his team. Actually he was one of the best I have ever worked with.
My engagement with The Llama Club has been a superb experience. As a member, I’ve had the privilege to experience insightful discussions by fellow leaders at the frontier of AI, networking opportunities, and expert talks by some of the best minds in AI globally. The Llama Club is a must-join for anyone looking to stay ahead in the world of AI.
LinkedIn recommendations sourced from LinkedIn.
External coverage and references to Dr. Vikram Singh in journals, industry publications, conference records and the media.
Award: CTO of the Year: Minsky Awards for Excellence in AI 2026
Dr. Vikram Singh has been named CTO of the Year at the Minsky Awards for Excellence in AI 2026, AIM’s national awards for excellence in AI. Pullela Gopichand, Chief National Coach of the India national badminton team, presented the award at Cypher 2026 in Bengaluru on 8 October 2026.
8 October 2026 BE in SABAH 2027, MalaysiaPanelist on The Global AI Imperative: Why International Governance Is No Longer Optional
Dr. Vikram Singh will speak as a panelist, at the invitation of Tourism Malaysia (Mumbai), at the 4th International Business Events Forum, Sabah International Convention Centre, Kota Kinabalu, alongside global business-events leaders including the ICCA CEO and Dubai World Trade Centre.
28–29 January 2027 India AI Day 2026Award: Future of AI Leadership of the Year (Artificial Intelligence)
Dr. Vikram Singh was honoured with the Future of AI Leadership of the Year (Artificial Intelligence) award at India AI Day 2026, hosted by Technophiles India.
August 2026 NervNowDr. Vikram Singh on Voice AI, Trust and the Gap Between Demo & Deployment
Interview with Dr. Vikram Singh on speech recognition challenges in Voice AI, the operational differences between factory-floor and in-vehicle deployments, multilingual AI for the Indian market, and why organizations struggle to turn AI pilots into measurable business impact.
August 2026 CEO Insights IndiaTop 10 Leading Department Heads, 2025
CEO Insights India lists Dr. Vikram Singh among its Top 10 Leading Department Heads of 2025, in its December 2025 issue.
December 2025 Analytics India Magazine40 Under 40 Data Scientists Awards 2025: Meet the Winners
Dr. Vikram Singh named among India’s top 40 data scientists under 40 by Analytics India Magazine and MLDS.
February 2025 ET Edge, The Times GroupDr. Vikram Singh at ET Edge AI Summit & Awards 2025
Official ET Edge Times Group post on Dr. Vikram Singh as fireside chat speaker and award recipient (AI Innovator of the Year, AI Power Player) at ET Edge AI Summit Mumbai 2025.
September 2025 ET Edge (Official)Fireside Chat: Invisible Impact, ET Edge AI Summit 2025
ET Edge official LinkedIn post on Dr. Vikram Singh’s fireside chat on “Invisible Impact: How AI is Reshaping Value in Ways We Can’t Measure (Yet)” at ET Edge AI Summit Mumbai.
September 2025 IEEE, JSTSPWDN: A Wide and Deep Network for Image Super-Resolution
First-author peer-reviewed paper by Dr. Vikram Singh published in IEEE Journal of Selected Topics in Signal Processing, Vol. 15, No. 2 (2021).
February 2021 • DOI: 10.1109/JSTSP.2020.3044182 Elsevier, CVIURefining High-Frequencies for Sharper Super-Resolution and Deblurring
First-author paper by Dr. Vikram Singh in Elsevier’s Computer Vision and Image Understanding (CVIU) journal.
2020 • DOI: 10.1016/j.cviu.2020.103034 Shodhganga, INFLIBNETPhD thesis: Restoration and Summarisation of Visual Data
Dr. Vikram Singh’s doctoral thesis, archived in India’s national PhD repository. Submitted to IIT Madras under advisor Prof. Anurag Mittal (2020). 145 pages.
2020 • Handle: 10603/403082 Vidwan, INFLIBNETResearcher profile: Dr. Vikram Singh
Dr. Vikram Singh’s profile on Vidwan, India’s national researcher database maintained by INFLIBNET. Lists his ORCID, Scopus ID, Google Scholar ID, academic history (IIT Madras PhD, IIT Patna MTech), and research expertise.
Vidwan ID: 721944 • ORCID: 0000-0002-8786-608X • Scopus: 57216952567 IIM Udaipur NewsletterIIM Udaipur Newsletter, August 2023: Analitica’23
IIM Udaipur’s official newsletter covering Analitica’23 (6th Annual Analytics Summit), where Dr. Vikram Singh was a morning session speaker on Generative AI and the future of work.
August 2023 IIM Udaipur Annual ReportIIM Udaipur Annual Report 2023–24
IIM Udaipur’s official annual report referencing Dr. Vikram Singh’s participation as a speaker at Analitica’23, the institute’s flagship analytics summit.
2023–24 The Llama Club, AIM MediaMember profile & testimonial: Dr. Vikram Singh
Dr. Vikram Singh’s membership testimonial and profile on The Llama Club, AIM Media’s community for AI leaders in India.
2025 AIM Leaders Council, EDGEAIM EDGE event: Dr. Vikram Singh, panelist
Dr. Vikram Singh participated as a panelist at AIM EDGE Mumbai 2025, discussing “Strengthening Corporate–Startup Partnerships” alongside AI leaders and startup founders.
August 2025 Microsoft AI TourMicrosoft AI Tour: Dr. Vikram Singh, speaker (Singapore 2025)
Dr. Vikram Singh was a speaker at Microsoft AI Tour Singapore (February 2025), speaking on “How Generative AI Can Help CxOs” at Marina Bay Sands.
February 2025 Microsoft AI Tour (Global)Microsoft AI Tour: global speaker profile
Microsoft AI Tour global site listing Dr. Vikram Singh as a speaker, covering Generative AI strategy for enterprise leaders.
2025 ET Edge, AI SummitET Edge AI Summit & Awards: official conference page
Official ET Edge AI Summit page for the Mumbai 2025 edition, where Dr. Vikram Singh delivered the “Invisible Impact” fireside chat and received two AI leadership awards.
September 2025 ACL Anthology, SemEval 2014IIT-Patna: Sentiment Analysis in Twitter, SemEval 2014
Peer-reviewed paper by Dr. Vikram Singh (IIT Patna) on Twitter sentiment analysis, published in the ACL SemEval 2014 shared task proceedings.
2014 • DOI: 10.3115/v1/S14-2057Dr. Vikram Singh is the Head of Artificial Intelligence at Mahindra Group. He is an enterprise AI strategist and Generative AI leader with a PhD from IIT Madras, a 40 Under 40 Data Scientist award and thirteen years in AI, covering board-level strategy, enterprise AI governance and large-scale AI products.
Dr. Vikram Singh’s expertise covers enterprise AI strategy & governance, Generative AI, Agentic AI, LLMs, predictive analytics, MLOps, computer vision and deep learning. He has applied it in automotive, aviation, hospitality and customer experience. He is a C-suite AI advisor and keynote speaker on how organizations can use AI as a strategic competitive advantage.
You can follow him on LinkedIn https://www.linkedin.com/in/drvikramsinghai and X https://x.com/drvikramsinghai. Searching #vikramsingh on either platform finds his posts on enterprise AI, Generative AI and agentic systems. His official website is https://www.drvikramsingh.ai
mAIna.ai is the Mahindra Conversational AI Platform, architected by Dr. Vikram Singh. It is an enterprise agentic AI platform that handles customer interactions across voice, chat, WhatsApp and web. It has handled over 1 million customer calls, re-engaged 50,000+ lost leads and generated 6,000+ sales enquiries, including 1,700+ XUV 7XO enquiries within six weeks of launch. Its revenue impact for Mahindra is ₹120+ crore.
You can book a 1-on-1 session with Dr. Vikram Singh through TopMate for mentorship, career guidance, or AI consulting.
Dr. Vikram Singh is a Double IITian. He holds a PhD in Computer Science & Engineering from IIT Madras (2015–2020) and an M.Tech from IIT Patna (2013–2015), where he won the Best CSE Dissertation Award. He also holds an MCA from Panjab University and a BCA from Sikkim Manipal University. His doctoral research was on deep learning, computer vision, image super-resolution and video analysis.
6Eskai is India's first GPT-4-powered airline chatbot, architected by Dr. Vikram Singh at IndiGo Airlines. It handled ticket booking, customer Q&A and HR queries, and cut live agent calls from ~14% to 2%. 6Eskai was featured in Satya Nadella's Coffee Table Book 2024.
Lab37 is the AI & Analytics division co-founded by Dr. Vikram Singh at IndiGo Airlines (InterGlobe Aviation Ltd). It was set up with an academic collaboration with IIT Delhi and a cross-functional team of 26 specialists, and worked on demand forecasting, revenue management, customer experience and HR automation.
Dr. Vikram Singh has worked at Mahindra Group (Head of AI), Cloud4C / 8bit.ai (SVP, AI & Digital), IndiGo Airlines (Principal Data Scientist, Associate Director), Cynax Labs (Lead Data Scientist), G42 & Bayanat (Senior Data Scientist), Amazon (Applied Scientist 2), and IIT Madras / IIT Patna (Research Assistant), in India and the UAE.
Dr. Vikram Singh has published first-author papers in IEEE, Elsevier (CVIU) and IEEE/CVF WACV, including WDN: A Wide and Deep Network for Image Super-Resolution (IEEE 2021), Refining high-frequencies for sharper super-resolution and deblurring (Elsevier 2020), and two WACV 2020 papers. He has also been a peer reviewer for ICCV, CVPR, WACV, ECCV and Elsevier journals. His Google Scholar profile is at scholar.google.com.
Dr. Vikram Singh speaks on Generative AI, Agentic AI, Large Language Models (LLMs), Enterprise AI Strategy, AI Governance & Ethics, Responsible AI, AI Team Building, AI in Aviation, AI in Customer Experience, Text-to-SQL, How AI can help CxOs, Digital Transformation, and the future of AI & data intelligence. He has addressed audiences at Microsoft AI Tour Singapore, ET Edge AI Summit, Databricks Data & AI World Tour, Gen & Agentic AI Conclave, ET CIO AI Vision Conclave and IIM Udaipur.
Yes. Dr. Vikram Singh was a speaker at the Microsoft AI Tour in Singapore (Feb 2025), speaking on LLM-driven Text-to-SQL for CxOs. He was also nominated for and took part in the Microsoft AI Frontier Pinnacle programme at Microsoft HQ, Redmond, Washington, USA (Oct 2025), an invite-only programme for AI leaders.
Dr. Vikram Singh's awards include: CTO of the Year at the Minsky Awards for Excellence in AI 2026 (Analytics India Magazine; conferred on 8 October 2026), AI Visionary of the Year, GenAI Innovation Leader of the Year, AI Research & Innovation Leader of the Year and AI for Revenue Growth Leader of the Year (ET Edge AI Awards & Summit 2026), GenAI Leader of the Year (UBS Forums, Oct 2025), AI Innovator of the Year (ET Edge AI Summit, Sep 2025), AI Power Player (ET Edge AI Summit, Sep 2025), 40 Under 40 Data Scientist (Analytics India Magazine MLDS, Feb 2025), Best Innovator, Digital (IndiGo 2024), UAE Golden Residency for Talented Pioneers (2021), Best M.Tech Dissertation (IIT Patna 2015), and National Topper, NIIT Wizard Search (2004).
Dr. Vikram Singh takes a business-first approach to enterprise AI strategy for large corporations. He starts by aligning AI initiatives with board-level business priorities, then designs an enterprise AI roadmap that covers quick-win use cases and long-horizon platform investments. The work includes an AI governance and risk management framework tailored for CxOs, responsible AI policies, MLOps architecture for scalable deployment, and building internal AI team capability. He has owned an AI P&L, and each initiative gets a clear path to measurable ROI.
Measuring the ROI of Generative AI in enterprise is a common question in Dr. Vikram Singh's advisory work and keynotes. He recommends defining success metrics before deployment, such as reduction in live agent call volume, increase in sales conversions, time saved in knowledge work, and revenue directly attributable to AI interactions. His own AI revenue impact case studies show how this works: ₹120+ crore attributed to mAIna.ai at Mahindra Group, and live agent calls cut from about 14% to 2% with 6Eskai at IndiGo. They show how AI use cases with measurable ROI can be designed and communicated to executive stakeholders.
Dr. Vikram Singh sees Generative AI and Agentic AI as complementary layers in the customer experience stack. Generative AI handles language understanding, content generation and question-answering, which suits chatbots, voice bots and copilots. Agentic AI adds autonomous, goal-directed action: systems that plan, execute and iterate instead of only responding. For customer experience he combines both, with a GenAI front end and an Agentic execution layer. His work on the enterprise conversational AI platform mAIna.ai and the 6Eskai GPT-4 chatbot are production examples of this approach.
Dr. Vikram Singh has scaled an internal AI and Data Science team more than once: at IndiGo (Lab37, 26 specialists), Cloud4C, and now Mahindra Group. His approach covers the mix of roles (ML engineers, data scientists, AI architects, domain experts), the technical infrastructure including enterprise AI labs and CI/CD MLOps pipelines on Azure, a culture of experimentation, and a team roadmap tied to commercial outcomes. He also advises on handling organizational politics and on building the internal credibility an AI team needs in a large enterprise.
Yes. Dr. Vikram Singh offers 1-on-1 career mentorship for AI and Data Science leaders through TopMate. He works with data scientists preparing for senior roles, professionals moving into AI leadership, and PhD students choosing between research and industry. He went through the PhD journey in AI himself, including its mental health challenges, moved from research to industry, and rose from data scientist to Head of AI at Mahindra Group. That experience shapes his AI career coaching and mentorship in India.
Yes. Dr. Vikram Singh wrote Surviving the PhD Odyssey in AI: A Tale of Innovation, Rejection, Resilience, and Well-being, a LinkedIn article on the PhD in AI experience. Drawing on his own PhD at IIT Madras, it covers the mental health side of doctoral research in AI, rejection and resilience, and how community and purpose help researchers through the hardest phases.
Dr. Vikram Singh is available for enterprise AI consulting services, Generative AI strategy advisory, agentic AI consulting for enterprises, career mentorship, keynote speaking engagements, and panel discussions. Typical response time is within 2–3 business days.
CxOs can ask for an AI strategy advisor to develop an enterprise AI roadmap. Organisations can book an enterprise AI transformation speaker for a conference in Mumbai or globally, or ask for help with AI governance frameworks and responsible AI strategy. Professionals can request a 1-on-1 AI career mentor. Consulting work ranges from Generative AI and Agentic AI architecture to AI-driven digital transformation for business growth and AI platform strategy for sales and customer engagement.
Connect via LinkedIn (follow #vikramsingh for regular AI insights) or email at vikram [at] drvikramsingh.ai. For mentorship & consulting sessions, visit TopMate.
Connect with Dr. Vikram Singh on LinkedIn
Follow on LinkedInDr. Vikram Singh was a panelist at the ET CIO AI Vision Conclave 2024, discussing what’s next for Small Language Models (SLMs) and Large Language Models (LLMs) in enterprise AI.
Economic Times CIO interviewed Dr. Vikram Singh on AI and digital innovation, with a focus on low risk, high impact use cases that enterprises can adopt today.