Head of Artificial Intelligence, Mahindra Group • Enterprise AI Strategist • Generative AI Pioneer • Agentic AI Leader • Double IITian (IIT Madras & IIT Patna) • 40 Under 40 Awardee • Satya Nadella’s Coffee Table Book 2024 & 2025 • AI Keynote Speaker • AI Thought Leader
Born on 14 September 1987 in Raipur, Chhattisgarh, India, Dr. Vikram Singh is a globally recognized Enterprise AI Executive, Generative AI Pioneer, and AI Thought Leader, currently serving as the Head of Artificial Intelligence at Mahindra Group. Known across India's enterprise AI community as one of the most authoritative voices on how to build an enterprise AI strategy for large corporations — from defining an AI governance and risk management framework for CxOs to architecting full-stack agentic and generative AI platforms — he has spent over a decade delivering measurable, board-level impact across industries including automotive, aviation, financial services, and hospitality. His expertise spans AI Strategy & Governance, Generative AI, Agentic AI, Machine Learning, and Enterprise AI Transformation.
A seasoned enterprise AI solutions architect and AI at Scale leader, Dr. Singh has built and led high-performing, cross-functional AI teams — recruiting top talent, instilling a culture of innovation, and aligning AI capability with business strategy. He designs and deploys Enterprise AI Solutions across the full stack: intelligent chatbots and voice bots, predictive analytics platforms, cutting-edge CI/CD MLOps pipelines, computer vision systems, LLM-powered enterprise copilots, and Text-to-SQL solutions for executive dashboards that give CxOs instant, on-demand access to enterprise data. His leadership has directly impacted millions of customers, enabled organizations to achieve measurable ROI, and established AI as a core competitive differentiator — making him one of the most impactful enterprise AI transformation leaders in India.
A flagship example of this impact is mAIna.ai, the Mahindra Conversational AI Platform he architected and built — an enterprise-grade autonomous conversational voice bot that orchestrates customer interactions across voice, chat, WhatsApp, and web channels at massive scale. This is a live benchmark for how Generative AI and Agentic AI use cases in the automotive industry translate into direct, measurable revenue: the platform has autonomously handled over 500,000 customer calls, re-engaged 50,000+ previously lost leads, and generated 6,000+ high-quality sales enquiries — delivering a topline revenue impact of ₹120+ crore and 1,700+ confirmed vehicle bookings. The system replaced the equivalent workload of approximately 28 full-time human agents and is now a core AI platform for sales and customer engagement deployed across multiple Mahindra business verticals.
Before joining Mahindra Group, Dr. Singh served as Associate Director & Principal Data Scientist at IndiGo Airlines, where he co-founded the AI Lab (Lab37), built India's first GPT-4-powered airline chatbot (6Eskai) — a landmark case study in how GPT-4 chatbots can reduce live agent calls from ~14% to just 2% — and pioneered AI predictive maintenance and operational analytics in the aviation sector that transformed efficiency for India's largest airline. He has also held leadership and research roles at Amazon, G42, and academic institutions like IIT Madras, where his peer-reviewed work on image super-resolution using deep learning (WDN), computer vision, and video analysis continues to influence the global AI research community.
Dr. Singh has been honored with multiple accolades that mark him as one of India's foremost AI innovation leaders — including the 40 Under 40 Data Scientist Award by AIM, AI Innovator of the Year and AI Power Player by ET Edge (Times Group), and GenAI Leader of the Year by UBS Forums, as well as the UAE Golden Visa for Talented Pioneers. His expertise is sought after by global organizations, and he regularly speaks at AI conferences, CxO innovation summits, and international forums across India and globally on topics such as AI Strategy, Generative AI, LLMs, Agentic AI, Responsible AI, and Digital Transformation — establishing him as a leading AI innovation and leadership speaker on the global conference circuit.
Passionate about advancing Trustworthy and Responsible AI, Dr. Singh advises C-suite executives and enterprise boards on building scalable, ethical, and commercially aligned AI strategies — translating complex AI capabilities into boardroom-ready narratives and quantifiable business outcomes. As an enterprise GenAI strategy consultant and AI strategy advisor for the C-suite, he brings together rare depth across technical AI architecture, executive leadership, responsible AI governance, and organizational change management. He continues to shape the future of Enterprise AI, Agentic AI, and Generative AI adoption — and is widely regarded as a trusted AI and digital transformation strategist who consistently delivers AI use cases with measurable ROI.
For AI and data science professionals seeking career guidance, Dr. Vikram Singh also offers 1-on-1 career mentorship for AI and Data Science leaders through TopMate. His LinkedIn articles — on surviving the PhD journey in AI (covering mental health and resilience), a comprehensive data scientist interview guide for the aviation industry, and deep-dives into AI in aviation — continue to be widely read by students and practitioners globally, cementing his role as one of India's most accessible AI mentor and career coach figures in the data science community.
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Led end-to-end strategy, architecture, and deployment of a GenAI-driven conversational voice AI platform for Mahindra Group. The platform drove ≈1,700 XUV 7XO bookings, delivering approximately ₹1.2+ billion in attributed revenue. The initiative was recognised in Satya Nadella’s Coffee Table Book (2025).
Pioneered the revolutionary 6Eskai chatbot at IndiGo, catalysing an impressive 6.37% uplift in IndiGo’s stock price within a single week. The achievement garnered acclaim in Satya Nadella’s Coffee Table Book (2024) and coverage from leading media outlets including Zee Business, Aaj Tak, and Web 3.0.
Spearheaded the creation of IndiGo’s cutting-edge AI Lab, established an academic collaboration with IIT Delhi, and led a cross-functional team of 26 specialists, firmly establishing IndiGo as a trailblazer in aviation AI.
Under the 6Eskai GPT-4 chatbot programme, achieved a remarkable decrease in live agent calls from approximately 14% to just 2%. Also developed an HR query bot that revolutionised employee response times from nearly a full day to under one minute.
Led the refinement of ML models for Network Planning and Revenue Management, resulting in a reduction of prediction error rates from ~35% to ~15% in targeted sectors. Customer segmentation enhancements drove a ~1% increase in Click-Through Rate (CTR) across digital marketing campaigns.
Partnered directly with CEOs, CFOs, CIOs, and Board members across Mahindra, IndiGo, Cloud4C, and G42 to define enterprise-wide AI strategy, establish AI governance and risk management frameworks, and report AI ROI to executive leadership. Owned AI P&L across multi-business-unit organisations, led end-to-end AI talent acquisition and team scaling, and served as the executive AI spokesperson at global conferences, CxO innovation forums, and in major media. Certified in Project Management (Google) and Team Leadership (University of Michigan).
Brings firsthand expertise on how to scale an internal AI and Data Science team — from defining hiring criteria and structuring cross-functional pods to setting up AI labs, deploying CI/CD MLOps pipelines on Azure with private networking and auto-scaling, and establishing the operational cadence that transforms a startup-style AI group into an enterprise-grade AI organisation. At IndiGo, he grew Lab37 to 26 specialists; at Mahindra, he is scaling a group-wide AI capability across automotive, hospitality, and enterprise verticals.
Dr. Vikram Singh was honoured with the Future of AI Leadership of the Year (Artificial Intelligence) award at India AI Day 2026, hosted by Technophiles India.
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Dr. Vikram Singh was honoured as AI Visionary of the Year (Enterprise Leadership) at the ET Edge AI Awards & Summit 2026, organised by ET Edge (Times Group).
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Dr. Vikram Singh was recognised as GenAI Innovation Leader of the Year at the ET Edge AI Awards & Summit 2026, organised by ET Edge (Times Group).
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Dr. Vikram Singh was named AI Research & Innovation Leader of the Year at the ET Edge AI Awards & Summit 2026, organised by ET Edge (Times Group).
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Dr. Vikram Singh was awarded AI for Revenue Growth Leader of the Year at the ET Edge AI Awards & Summit 2026, organised by ET Edge (Times Group).
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Dr. Vikram Singh was recognized as a Top 1% Leader in AI & Digital Transformation at the Flexi Rooms Leadership Forum 2026.
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Dr. Vikram Singh was awarded the Quarterly Excellence Award for his outstanding contributions in building the Voice AI Platform.
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Dr. Vikram Singh was awarded the GenAI Leader of the Year - 2025 for his outstanding contributions to the field of AI.
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Dr. Vikram Singh was a speaker at the Gen & Agentic AI Conclave - 2025 and he talked on "Beyond the Chatbot: How Gen AI & Agentic AI are Revolutionizing Customer Experience."
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Dr. Vikram Singh participated in the Microsoft AI Frontier Pinnacle Event held at Microsoft HQ in Redmond, Washington, USA.
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Dr. Vikram Singh received the honor of being recognized as an AI Innovator of the Year in AI Summit organized by ET Edge (Times Group).
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Dr. Vikram Singh received the honor of being recognized as an AI Power Player in AI Summit organized by ET Edge (Times Group).
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Dr. Vikram Singh is invited to the Fireside Chat at the ET Edge AI Summit - 2025, where he will present his views on "Invisible Impact: How AI is Reshaping Value in Ways We Can't Measure (Yet)".
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Dr. Vikram Singh is invited to the Round Table Discussion: How Data Intelligence is being redefined in the Agentic AI era by Databricks in their Data and AI World Tour - Mumbai 2025.
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Dr. Vikram Singh is invited as a panelist to speak on the topic Strengthening Corporate-Startup Partnerships: Addressing Power Dynamics and Aligning Expectations for Mutual Success.
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Dr. Vikram Singh speaks on how LLM-driven Text-to-SQL capabilities empower CxOs with instant, on-demand access to enterprise data.
View Post on LinkedIn →Dr. Vikram Singh is invited as a panelist at ET CIO AI Vision Conclave to discuss on what's next for SLMs / LLMs.
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Economic Times CIO interviews Dr. Vikram Singh on transformative power of AI and digital innovation.
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Dr. Vikram Singh received the honor of being a 40 under 40 Data Scientist in Machine Learning Developers Summit organized by AIM (Analytics India Magazine).
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Moderator of a Panel Discussion with panelist: CEO, Digi Yatra; CIO, Yes Bank; CTO, MBank; CTO, Global Healthcare; CTO, IndiaFirst Life; CIO, Utkarsh SF Bank; CTO, CAGL; and CEO, CS Infocomm Solutions.
View Post on LinkedIn →Dr. Vikram Singh was the featured speaker at the 6th edition of Analitica — The Annual Analytics Summit at IIM Udaipur, sharing insights on how Generative AI is redefining the future of technology and business.
View Post on LinkedIn →Driving the AI transformation across Mahindra Group’s automotive, hospitality, and enterprise businesses. Leading the launch of Generative AI solutions like chatbots & Voice AI — enhancing sales, customer engagement, and operational efficiency. Establishing enterprise-wide MLOps frameworks for scalable AI deployment. Collaborating with CXOs to align AI strategy with business growth, customer experience, and sustainability goals. Architected mAIna.ai — an enterprise conversational AI platform that has handled over 500,000 customer calls, re-engaged 50,000+ lost leads, generated 6,000+ sales enquiries, and delivered a revenue impact of ₹120+ crore.
Invited keynote speaker, panelist, and fireside chat expert at global AI conferences, CxO innovation summits, and industry forums. Topics include Generative AI, Agentic AI, LLMs, AI Strategy, Responsible AI, and Digital Transformation.
AI division of CtrlS Datacenters Ltd (Asia’s largest Rated-4 Datacenter Network). Designed and executed the AI strategy roadmap aligned with business innovation goals. Spearheaded elevation of service offerings, product development, architectural design, external collaborations, and business development. Built a high-performance AI team and represented Cloud4C on global AI forums and strategic partnership networks.
India’s largest & world’s third-largest airline (~32,000 employees). Co-founded Lab37 — IndiGo’s AI & Analytics division — with an academic collaboration with IIT Delhi and a cross-functional team of 26 specialists. Directed creation of the GPT-4-powered 6Eskai chatbot (ticket booking + QnA), achieving a remarkable decrease in live agent calls from ~14% to 2%. Developed an HR query bot cutting employee response times from ~1 day to under 1 minute. Led ML model refinement for Network Planning, Revenue Management & AI-driven predictive maintenance in the aviation sector, reducing prediction error from ~35% to ~15%. Customer segmentation work drove a ~1% CTR uplift in digital marketing. Commanded the analytics migration from Adobe Analytics to Google Analytics and deployed CI/CD MLOps pipelines on Azure with self-hosted runners, private networking, and auto-scaling.
Dubai-based startup for drone-based surveillance and drug discovery. Led AiPOD: a cutting-edge face recognition system, thermal weapon detection module, and UAV/drone-operated license plate reader for enhanced security & surveillance. Directed PREPAiRE: a web-based drug discovery dashboard built with a team of developers & scientists.
G42 is the UAE’s largest AI & cloud company; Bayanat is its geospatial intelligence subsidiary. Built and deployed 7 AI systems on the Artemis Supercomputer (224 V100 GPUs): ImNav (image-based GPS-emulating navigation), AutoGeo (automated georeferencing to GeoTIFF), SatExplore (satellite data explorer & visualiser), Object Segmentor (aircraft & vessel detection in SAR images via HPC Slurm), Mosaic Generator (satellite imagery stitching & colour correction), Fight Analyzer (UFC fighter performance prediction), and an AIaaS suite covering image tagging, NSFW filtering, and more. Delivered all models via dockerised REST/gRPC APIs.
Created neural networks for traffic sign recognition, geotagging, and satellite road detection, contributing to Amazon’s mapping and logistics AI initiatives.
Published multiple first-author research papers in reputed AI/ML journals and conferences (IEEE, Elsevier, WACV). Developed novel deep learning architectures for image super-resolution, video summarization, and deblurring.
Executive AI Leadership Competencies
Technical & Executive Skills
From building enterprise AI roadmaps and measuring the ROI of Generative AI to implementing GPT-4 chatbots that reduce live agent calls by over 85% — Dr. Vikram Singh's skills span the full spectrum of enterprise AI. He is equally at home advising a board on responsible AI strategy as he is deep in the architecture of an LLM enterprise application, tuning a predictive analytics model, or setting up an enterprise AI lab from scratch. Across automotive, aviation, financial services, and hospitality, he has consistently delivered AI transformation with measurable ROI.
Dr. Vikram Singh communicates fluently in two languages, enabling him to lead teams, deliver keynote speeches, and engage with stakeholders across India and international forums.
Peer-Reviewed Research Papers
LinkedIn Articles
Dr. Vikram Singh is one of India's most sought-after Generative AI keynote speakers and a leading Enterprise AI transformation speaker based in Mumbai. He brings to the stage a rare combination of deep technical depth and board-level executive perspective — covering topics from Agentic AI vs Generative AI for customer experience and the future of work and AI to Responsible AI and ethics, enterprise AI strategy, and the measurable ROI of AI at scale. A regular expert at CxO innovation summits, Agentic AI and data intelligence round tables, and global technology conferences, he has addressed audiences at Microsoft, Databricks, Times Group (ET Edge), Analytics India Magazine, and Indian Institutes of Management — and is one of the top-requested 40 Under 40 Data Scientists for panel discussions across the Indian AI and tech conference circuit.
NervNow • August 2026
Gen & Agentic AI Conclave • UBS Forums • Mumbai • October 2025
ET Edge AI Summit • Times Group • Mumbai • September 2025
Databricks Data & AI World Tour • Mumbai • September 2025
Analytics India Magazine — AIM Edge • Mumbai • August 2025
Microsoft AI Tour • Marina Bay Sands, Singapore • February 2025
CxO Innovation Congress • January 2025 — Moderated a panel including CEOs/CIOs/CTOs from Digi Yatra, Yes Bank, MBank, Global Healthcare, IndiaFirst Life, Utkarsh SF Bank, CAGL, and CS Infocomm Solutions.
Economic Times CIO • ET CIO AI Vision Conclave • December 2024
ET CIO AI Vision Conclave • December 2024
IIM Udaipur — Analitica Annual Analytics Summit (6th Edition) • August 2023
I have known Vikram since 2020 and have been consistently impressed by his skills, knowledge and work ethic. He is also an excellent communicator, able to clearly explain complex technical concepts to both technical and non-technical stakeholders. As an individual contributor, leader, and mentor, I have found him to be a very patient and consistent team player. I have no doubt that Vikram would be an asset to any company. I highly recommend him for any position in Computer Vision or Machine Learning.
I worked as an Applied Scientist in a Computer Vision ML team with Dr. Vikram as the lead. He demonstrated exceptional leadership skills and deep technical knowledge of computer vision. Dr. Vikram is a knowledgeable communicator and collaborator who makes technical concepts understandable to non-technical stakeholders. Working with Dr. Vikram was a pleasure, and I would gladly work with him again.
Dr. Vikram is one of the most delightful people I had the pleasure of working for. Not only did he have a unique ability to keep our team organized and on schedule, but his constant communication helped lift our spirits in challenging situations. His humor fostered a comforting work environment. I highly recommend working with Dr. Vikram
I got the opportunity to work with Dr. Vikram for seven months in indigo as a data scientist. Dr. Vikram is a highly supportive, encouraging and effective leader. I learned a lot from him as a data scientist. Always willing to explain the strategies or teach his skills to others. Through these 7 months we have worked on various projects of data science such as demand forecasting, predictive modelling, recommendation engine and successfully implementing it for business decisions.
I have studied with Vikram during our time in IIT Madras. Both of us were doing our Ph.D. at the time. He is a person of dedication and focus. During assignments he will work hard and doesn't stop until the results were correct. He is also very friendly and always gives a helping hand to me when I need it. A great friend and a hard worker and will always recommend him.
Dr. Vikram was one of the best data scientists I have worked with at CynaxLabs. It was really a good chance to work with him and to learn from his experience and knowledge. Besides he is a good manager who takes care of his team. Actually he was one of the best I have ever worked with.
My engagement with The Llama Club has been a superb experience. As a member, I’ve had the privilege to experience insightful discussions by fellow leaders at the frontier of AI, networking opportunities, and expert talks by some of the best minds in AI globally. The Llama Club is a must-join for anyone looking to stay ahead in the world of AI.
LinkedIn recommendations sourced from LinkedIn.
External coverage, features, and references to Dr. Vikram Singh across academic journals, industry publications, conference records, and media.
Award: Future of AI Leadership of the Year — Artificial Intelligence
Dr. Vikram Singh was honoured with the Future of AI Leadership of the Year (Artificial Intelligence) award at India AI Day 2026, hosted by Technophiles India.
August 2026 NervNowDr. Vikram Singh on Voice AI, Trust and the Gap Between Demo & Deployment
Interview with Dr. Vikram Singh on speech recognition challenges in Voice AI, the operational differences between factory-floor and in-vehicle deployments, multilingual AI for the Indian market, and why organizations struggle to turn AI pilots into measurable business impact.
August 2026 CEO Insights IndiaTop 10 Leading Department Heads — 2025
CEO Insights India recognises Dr. Vikram Singh as one of India’s top 10 leading department heads of 2025 — a global AI and data science strategist transforming enterprises through generative AI, predictive analytics, and enterprise-scale AI strategies.
December 2025 Analytics India Magazine40 Under 40 Data Scientists Awards 2025 — Meet the Winners
Dr. Vikram Singh named among India’s top 40 data scientists under 40 by Analytics India Magazine and MLDS.
February 2025 ET Edge — The Times GroupDr. Vikram Singh at ET Edge AI Summit & Awards 2025
Official ET Edge Times Group post featuring Dr. Vikram Singh as Fireside Chat Expert and award recipient (AI Innovator of the Year, AI Power Player) at ET Edge AI Summit Mumbai 2025.
September 2025 ET Edge (Official)Fireside Chat: Invisible Impact — ET Edge AI Summit 2025
ET Edge official LinkedIn post on Dr. Vikram Singh’s fireside chat on “Invisible Impact: How AI is Reshaping Value in Ways We Can’t Measure (Yet)” at ET Edge AI Summit Mumbai.
September 2025 IEEE — JSTSPWDN: A Wide and Deep Network for Image Super-Resolution
First-author peer-reviewed paper by Dr. Vikram Singh published in IEEE Journal of Selected Topics in Signal Processing, Vol. 15, No. 2 (2021).
February 2021 • DOI: 10.1109/JSTSP.2020.3044182 Elsevier — CVIURefining High-Frequencies for Sharper Super-Resolution and Deblurring
First-author paper by Dr. Vikram Singh in Elsevier’s Computer Vision and Image Understanding (CVIU) journal.
2020 • DOI: 10.1016/j.cviu.2020.102997 Shodhganga — INFLIBNETPhD Thesis: Restoration and Summarisation of Visual Data
Dr. Vikram Singh’s doctoral thesis, archived in India’s national PhD repository. Submitted to IIT Madras under advisor Prof. Anurag Mittal (2020). 145 pages.
2020 • Handle: 10603/403082 Vidwan — INFLIBNETResearcher Profile — Dr. Vikram Singh
Dr. Vikram Singh’s profile on Vidwan, India’s national researcher database maintained by INFLIBNET. Lists his ORCID, Scopus ID, Google Scholar ID, academic history (IIT Madras PhD, IIT Patna MTech), and research expertise.
Vidwan ID: 721944 • ORCID: 0000-0002-8786-608X • Scopus: 57216952567 IIM Udaipur NewsletterIIM Udaipur Newsletter — August 2023: Analitica’23
IIM Udaipur’s official newsletter covering Analitica’23 (6th Annual Analytics Summit), where Dr. Vikram Singh was a morning session speaker on Generative AI and the future of work.
August 2023 IIM Udaipur Annual ReportIIM Udaipur Annual Report 2023–24
IIM Udaipur’s official annual report referencing Dr. Vikram Singh’s participation as a speaker at Analitica’23, the institute’s flagship analytics summit.
2023–24 The Llama Club — AIM MediaMember Profile & Testimonial — Dr. Vikram Singh
Dr. Vikram Singh’s membership testimonial and profile on The Llama Club, AIM Media’s exclusive community for AI leaders in India.
2025 AIM Leaders Council — EDGEAIM EDGE Event — Dr. Vikram Singh, Panelist
Dr. Vikram Singh participated as a panelist at AIM EDGE Mumbai 2025, discussing “Strengthening Corporate–Startup Partnerships” alongside AI leaders and startup founders.
August 2025 Microsoft AI TourMicrosoft AI Tour — Dr. Vikram Singh, Speaker (Singapore 2025)
Dr. Vikram Singh was a speaker at Microsoft AI Tour Singapore (February 2025), presenting “How Generative AI Can Help CxOs” at Marina Bay Sands.
February 2025 Microsoft AI Tour (Global)Microsoft AI Tour — Global Speaker Profile
Microsoft AI Tour global site listing Dr. Vikram Singh as a speaker, covering Generative AI strategy for enterprise leaders.
2025 ET Edge — AI SummitET Edge AI Summit & Awards — Official Conference Page
Official ET Edge AI Summit page for the Mumbai 2025 edition, where Dr. Vikram Singh delivered the “Invisible Impact” fireside chat and received two AI leadership awards.
September 2025 ACL Anthology — SemEval 2014IIT-Patna: Sentiment Analysis in Twitter — SemEval 2014
Peer-reviewed paper by Dr. Vikram Singh (IIT Patna) on Twitter sentiment analysis, published in the ACL SemEval 2014 shared task proceedings.
2014 • DOI: 10.3115/v1/S14-2057Dr. Vikram Singh is the Head of Artificial Intelligence at Mahindra Group. He is a globally recognized enterprise AI strategist, Generative AI pioneer, and 40 Under 40 Awardee holding a PhD from IIT Madras, with over a decade of proven AI leadership spanning board-level strategy, enterprise AI governance, and large-scale product impact.
Dr. Vikram Singh’s expertise spans enterprise AI strategy & governance, Generative AI, Agentic AI, LLMs, predictive analytics, MLOps, computer vision, and deep learning — with domain applications in automotive, aviation, financial services, and customer experience. As a C-suite AI advisor and keynote speaker, he regularly shares insights on how organizations can harness AI as a strategic competitive advantage.
You can follow him on LinkedIn https://www.linkedin.com/in/drvikramsinghai and X https://x.com/drvikramsinghai. On both platforms, searching #vikramsingh surfaces his latest posts on enterprise AI, Generative AI, and agentic systems. His official website is https://www.drvikramsingh.ai
mAIna.ai is the Mahindra Conversational AI Platform architected by Dr. Vikram Singh. It is an enterprise-grade autonomous communication platform that orchestrates customer interactions across voice, chat, WhatsApp, and web channels. It has autonomously handled over 500,000 customer calls, re-engaged 50,000+ lost leads, generated 6,000+ sales enquiries, and delivered a revenue impact of ₹120+ crore for Mahindra.
You can book a 1-on-1 session with Dr. Vikram Singh through TopMate for mentorship, career guidance, or AI consulting.
Dr. Vikram Singh is a Double IITian — he holds a PhD in Computer Science & Engineering from IIT Madras (2015–2020) and an M.Tech from IIT Patna (2013–2015) where he won the Best CSE Dissertation Award. He also holds an MCA from Panjab University and a BCA from Sikkim Manipal University. His doctoral research focused on deep learning, computer vision, image super-resolution, and video analysis.
6Eskai is India's first GPT-4-powered airline chatbot, architected by Dr. Vikram Singh at IndiGo Airlines. It handled ticket booking, customer Q&A, and HR queries at massive scale, reducing live agent calls from ~14% to just 2%. Within a week of launch it contributed to a 6.37% uplift in IndiGo's stock price and was featured in Satya Nadella's Coffee Table Book 2024.
Lab37 is the AI & Analytics division co-founded by Dr. Vikram Singh at IndiGo Airlines (InterGlobe Aviation Ltd). Established with an academic collaboration with IIT Delhi and a cross-functional team of 26 specialists, Lab37 pioneered AI transformation across demand forecasting, revenue management, customer experience, and HR automation — firmly positioning IndiGo as an AI-first airline.
Dr. Vikram Singh has worked at Mahindra Group (Head of AI), Cloud4C / 8bit.ai (SVP – AI & Digital), IndiGo Airlines (Associate Director / Principal Data Scientist), Cynax Labs (Lead Data Scientist), G42 & Bayanat (Senior Data Scientist), Amazon (Applied Scientist – 2), and IIT Madras / IIT Patna (Research Assistant) — spanning India, UAE, and global organisations.
Dr. Vikram Singh has published multiple first-author papers in IEEE, Elsevier (CVIU), and IEEE/CVF WACV, including WDN: A Wide and Deep Network for Image Super-Resolution (IEEE 2020), Refining high-frequencies for sharper super-resolution and deblurring (Elsevier 2020), and two WACV 2020 papers. He has also served as a peer reviewer for ICCV, CVPR, WACV, ECCV, and Elsevier journals. His Google Scholar profile is at scholar.google.com.
Dr. Vikram Singh speaks on Generative AI, Agentic AI, Large Language Models (LLMs), Enterprise AI Strategy, AI Governance & Ethics, Responsible AI, AI Team Building, AI in Aviation, AI in Customer Experience, Text-to-SQL, How AI can help CxOs, Digital Transformation, and the future of AI & data intelligence. He has addressed audiences at Microsoft AI Tour Singapore, ET Edge AI Summit, Databricks Data & AI World Tour, Gen & Agentic AI Conclave, ET CIO AI Vision Conclave, and IIM Udaipur.
Yes. Dr. Vikram Singh was a speaker at the Microsoft AI Tour in Singapore (Feb 2025), speaking on LLM-driven Text-to-SQL empowering CxOs. He was also nominated and participated in the exclusive Microsoft AI Frontier Pinnacle Training at Microsoft HQ, Redmond, Washington, USA (Oct 2025) — an invite-only programme for top AI leaders globally.
Dr. Vikram Singh's recognitions include: AI Visionary of the Year, GenAI Innovation Leader, AI Research & Innovation Leader & AI for Revenue Growth Leader (ET Edge AI Awards & Summit 2026), GenAI Leader of the Year (UBS Forums, Oct 2025), AI Innovator of the Year (ET Edge AI Summit, Sep 2025), AI Power Player (ET Edge AI Summit, Sep 2025), 40 Under 40 Data Scientist (Analytics India Magazine MLDS, Feb 2025), Best Innovator – Digital (IndiGo 2024), UAE Golden Residency for Talented Pioneers (2021), Best M.Tech Dissertation (IIT Patna 2015), and National Topper – NIIT Wizard Search (2004).
Dr. Vikram Singh takes a structured, business-first approach to enterprise AI strategy for large corporations. He starts by aligning AI initiatives with board-level business priorities, then designs an enterprise AI roadmap that spans quick-win use cases and long-horizon platform investments. This includes defining an AI governance and risk management framework tailored for CxOs, establishing responsible AI policies, setting up MLOps architecture for scalable deployment, and building the internal AI team capability. His approach is grounded in real-world P&L ownership — ensuring every AI initiative has a clear path to measurable ROI.
Measuring the ROI of Generative AI in enterprise is one of the most common challenges Dr. Vikram Singh addresses in his advisory work and keynotes. He recommends defining success metrics before deployment — such as reduction in live agent call volume, increase in sales conversions, time savings in knowledge-work, and revenue directly attributable to AI interactions. His own AI revenue impact case studies at Mahindra Group (₹120+ crore attributed to mAIna.ai) and IndiGo (6.37% stock uplift post-6Eskai launch) demonstrate exactly how AI use cases with measurable ROI can be designed and communicated to executive stakeholders.
Dr. Vikram Singh sees Generative AI and Agentic AI as complementary layers in the customer experience stack. Generative AI excels at language understanding, content generation, and question-answering — making it ideal for chatbots, voice bots, and copilots. Agentic AI takes this further by enabling autonomous, goal-directed action — systems that don't just respond but plan, execute, and iterate. For customer experience, the most impactful architectures combine both: a GenAI brain with an Agentic execution layer. His work on the enterprise conversational AI platform mAIna.ai and the 6Eskai GPT-4 chatbot are real-world examples of this philosophy in production.
Scaling an internal AI and Data Science team is something Dr. Vikram Singh has done multiple times — at IndiGo (Lab37, 26 specialists), Cloud4C, and now Mahindra Group. His approach covers: defining the right mix of roles (ML engineers, data scientists, AI architects, domain experts), setting up the technical infrastructure including enterprise AI labs, deploying CI/CD MLOps pipelines on Azure, establishing a culture of experimentation, and aligning the team's roadmap with commercial outcomes. He also advises on how to navigate organizational politics and build the internal credibility that AI teams need to succeed in large enterprises.
Yes. Dr. Vikram Singh offers 1-on-1 career mentorship for AI and Data Science leaders through TopMate. He works with data scientists preparing for senior roles, professionals transitioning into AI leadership, and PhD students navigating research and industry careers. As someone who has personally navigated the PhD journey in AI (including its well-documented mental health challenges), transitioned from research to industry, and climbed from data scientist to Head of AI at a Fortune 500 group, he brings an unusually grounded and practical perspective to AI career coaching and mentorship in India.
Yes. Dr. Vikram Singh authored Surviving the PhD Odyssey in AI: A Tale of Innovation, Rejection, Resilience, and Well-being — one of the most widely read LinkedIn articles on the PhD in AI experience. Drawing on his own seven-year PhD journey at IIT Madras, the article addresses the mental health realities of doctoral research in AI, the experience of rejection and resilience, and how community and purpose can sustain researchers through the hardest phases. It has resonated widely with PhD students and early-career researchers across India and globally.
Yes. While Dr. Vikram Singh's most prominent AI deployments are in automotive (Mahindra Group) and aviation (IndiGo Airlines), his broader expertise spans AI in financial services transformation as well. During his time at Cloud4C / 8bit.ai, he engaged with financial services clients on enterprise AI strategy and AI platform architecture. His skills in predictive analytics, NLP, agentic AI, and enterprise AI governance are highly applicable to banking, insurance, and capital markets — and he regularly speaks on AI use cases for financial services CxOs at industry events.
Dr. Vikram Singh is available for enterprise AI consulting services, Generative AI strategy advisory, agentic AI consulting for enterprises, career mentorship, keynote speaking engagements, and panel discussions. Typical response time is within 2–3 business days.
Whether you're a CxO looking for an AI strategy advisor to develop your enterprise AI roadmap, an organisation seeking an enterprise AI transformation speaker for a conference in Mumbai or globally, a company that needs help with AI governance frameworks or responsible AI strategy, or a professional looking for a 1-on-1 AI career mentor — Dr. Vikram Singh's consulting engagements cover the full spectrum: from Generative AI and Agentic AI architecture to AI-driven digital transformation for business growth and AI platform strategy for sales and customer engagement.
Connect via LinkedIn (follow #vikramsingh for regular AI insights) or email at vikram [at] drvikramsingh.ai. For mentorship & consulting sessions, visit TopMate.
Dr. Vikram Singh joins a panel of industry leaders at the ET CIO AI Vision Conclave 2024 to discuss what’s next for Small Language Models (SLMs) and Large Language Models (LLMs) in enterprise AI.
Economic Times CIO interviews Dr. Vikram Singh on the transformative power of AI and digital innovation — exploring low risk, high impact use cases that enterprises can adopt today.