Award: Quarterly Excellence
Dr. Vikram Singh was awarded the Quarterly Excellence Award for his outstanding contributions in building the Voice AI Platform.
View Post on LinkedIn →Head of Artificial Intelligence, Mahindra Group • Enterprise AI Strategist • Generative AI Pioneer • Agentic AI Leader • Double IITian (IIT Madras & IIT Patna) • 40 Under 40 Awardee • Satya Nadella’s Coffee Table Book 2024 & 2025 • AI Keynote Speaker • AI Thought Leader
Dr. Vikram Singh is a globally recognized Enterprise AI Executive, Generative AI Pioneer, and AI Thought Leader, currently serving as the Head of Artificial Intelligence at Mahindra Group. Known across India's enterprise AI community as one of the most authoritative voices on how to build an enterprise AI strategy for large corporations — from defining an AI governance and risk management framework for CxOs to architecting full-stack agentic and generative AI platforms — he has spent over a decade delivering measurable, board-level impact across industries including automotive, aviation, financial services, and hospitality. His expertise spans AI Strategy & Governance, Generative AI, Agentic AI, Machine Learning, and Enterprise AI Transformation.
A seasoned enterprise AI solutions architect and AI at Scale leader, Dr. Singh has built and led high-performing, cross-functional AI teams — recruiting top talent, instilling a culture of innovation, and aligning AI capability with business strategy. He designs and deploys Enterprise AI Solutions across the full stack: intelligent chatbots and voice bots, predictive analytics platforms, cutting-edge CI/CD MLOps pipelines, computer vision systems, LLM-powered enterprise copilots, and Text-to-SQL solutions for executive dashboards that give CxOs instant, on-demand access to enterprise data. His leadership has directly impacted millions of customers, enabled organizations to achieve measurable ROI, and established AI as a core competitive differentiator — making him one of the most impactful enterprise AI transformation leaders in India.
A flagship example of this impact is nAIna.ai, the Mahindra Conversational AI Platform he architected and built — an enterprise-grade autonomous conversational voice bot that orchestrates customer interactions across voice, chat, WhatsApp, and web channels at massive scale. This is a live benchmark for how Generative AI and Agentic AI use cases in the automotive industry translate into direct, measurable revenue: the platform has autonomously handled over 500,000 customer calls, re-engaged 50,000+ previously lost leads, and generated 6,000+ high-quality sales enquiries — delivering a topline revenue impact of ₹300+ crore and 1,700+ confirmed vehicle bookings. The system replaced the equivalent workload of approximately 28 full-time human agents and is now a core AI platform for sales and customer engagement deployed across multiple Mahindra business verticals.
Before joining Mahindra Group, Dr. Singh served as Associate Director & Principal Data Scientist at IndiGo Airlines, where he co-founded the AI Lab (Lab37), built India's first GPT-4-powered airline chatbot (6Eskai) — a landmark case study in how GPT-4 chatbots can reduce live agent calls from ~14% to just 2% — and pioneered AI predictive maintenance and operational analytics in the aviation sector that transformed efficiency for India's largest airline. He has also held leadership and research roles at Amazon, G42, and academic institutions like IIT Madras, where his peer-reviewed work on image super-resolution using deep learning (WDN), computer vision, and video analysis continues to influence the global AI research community.
Dr. Singh has been honored with multiple accolades that mark him as one of India's foremost AI innovation leaders — including the 40 Under 40 Data Scientist Award by AIM, AI Innovator of the Year and AI Power Player by ET Edge (Times Group), and GenAI Leader of the Year by UBS Forums, as well as the UAE Golden Visa for Talented Pioneers. His expertise is sought after by global organizations, and he regularly speaks at AI conferences, CxO innovation summits, and international forums across India and globally on topics such as AI Strategy, Generative AI, LLMs, Agentic AI, Responsible AI, and Digital Transformation — establishing him as a leading AI innovation and leadership speaker on the global conference circuit.
Passionate about advancing Trustworthy and Responsible AI, Dr. Singh advises C-suite executives and enterprise boards on building scalable, ethical, and commercially aligned AI strategies — translating complex AI capabilities into boardroom-ready narratives and quantifiable business outcomes. As an enterprise GenAI strategy consultant and AI strategy advisor for the C-suite, he brings together rare depth across technical AI architecture, executive leadership, responsible AI governance, and organizational change management. He continues to shape the future of Enterprise AI, Agentic AI, and Generative AI adoption — and is widely regarded as a trusted AI and digital transformation strategist who consistently delivers AI use cases with measurable ROI.
For AI and data science professionals seeking career guidance, Dr. Vikram Singh also offers 1-on-1 career mentorship for AI and Data Science leaders through TopMate. His LinkedIn articles — on surviving the PhD journey in AI (covering mental health and resilience), a comprehensive data scientist interview guide for the aviation industry, and deep-dives into AI in aviation — continue to be widely read by students and practitioners globally, cementing his role as one of India's most accessible AI mentor and career coach figures in the data science community.
Led end-to-end strategy, architecture, and deployment of a GenAI-driven conversational voice AI platform for Mahindra Group. The platform drove ≈1,700 XUV 7XO bookings, delivering approximately ₹3.4+ billion in attributed revenue. The initiative was recognised in Satya Nadella’s Coffee Table Book (2025).
Pioneered the revolutionary 6Eskai chatbot at IndiGo, catalysing an impressive 6.37% uplift in IndiGo’s stock price within a single week. The achievement garnered acclaim in Satya Nadella’s Coffee Table Book (2024) and coverage from leading media outlets including Zee Business, Aaj Tak, and Web 3.0.
Spearheaded the creation of IndiGo’s cutting-edge AI Lab, established an academic collaboration with IIT Delhi, and led a cross-functional team of 26 specialists, firmly establishing IndiGo as a trailblazer in aviation AI.
Under the 6Eskai GPT-4 chatbot programme, achieved a remarkable decrease in live agent calls from approximately 14% to just 2%. Also developed an HR query bot that revolutionised employee response times from nearly a full day to under one minute.
Led the refinement of ML models for Network Planning and Revenue Management, resulting in a reduction of prediction error rates from ~35% to ~15% in targeted sectors. Customer segmentation enhancements drove a ~1% increase in Click-Through Rate (CTR) across digital marketing campaigns.
Partnered directly with CEOs, CFOs, CIOs, and Board members across Mahindra, IndiGo, Cloud4C, and G42 to define enterprise-wide AI strategy, establish AI governance and risk management frameworks, and report AI ROI to executive leadership. Owned AI P&L across multi-business-unit organisations, led end-to-end AI talent acquisition and team scaling, and served as the executive AI spokesperson at global conferences, CxO innovation forums, and in major media. Certified in Project Management (Google) and Team Leadership (University of Michigan).
Brings firsthand expertise on how to scale an internal AI and Data Science team — from defining hiring criteria and structuring cross-functional pods to setting up AI labs, deploying CI/CD MLOps pipelines on Azure with private networking and auto-scaling, and establishing the operational cadence that transforms a startup-style AI group into an enterprise-grade AI organisation. At IndiGo, he grew Lab37 to 26 specialists; at Mahindra, he is scaling a group-wide AI capability across automotive, hospitality, and enterprise verticals.
Dr. Vikram Singh was awarded the Quarterly Excellence Award for his outstanding contributions in building the Voice AI Platform.
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Dr. Vikram Singh was awarded the GenAI Leader of the Year - 2025 for his outstanding contributions to the field of AI.
View Post on LinkedIn →Dr. Vikram Singh was a speaker at the Gen & Agentic AI Conclave - 2025 and he talked on "Beyond the Chatbot: How Gen AI & Agentic AI are Revolutionizing Customer Experience."
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Dr. Vikram Singh participated in the Microsoft AI Frontier Pinnacle Event held at Microsoft HQ in Redmond, Washington, USA.
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Dr. Vikram Singh received the honor of being recognized as an AI Innovator of the Year in AI Summit organized by ET Edge (Times Group).
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Dr. Vikram Singh received the honor of being recognized as an AI Power Player in AI Summit organized by ET Edge (Times Group).
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Dr. Vikram Singh is invited to the Fireside Chat at the ET Edge AI Summit - 2025, where he will present his views on "Invisible Impact: How AI is Reshaping Value in Ways We Can't Measure (Yet)".
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Dr. Vikram Singh is invited to the Round Table Discussion: How Data Intelligence is being redefined in the Agentic AI era by Databricks in their Data and AI World Tour - Mumbai 2025.
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Dr. Vikram Singh is invited as a panelist to speak on the topic Strengthening Corporate-Startup Partnerships: Addressing Power Dynamics and Aligning Expectations for Mutual Success.
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Dr. Vikram Singh speaks on how LLM-driven Text-to-SQL capabilities empower CxOs with instant, on-demand access to enterprise data.
View Post on LinkedIn →Dr. Vikram Singh is invited as a panelist at ET CIO AI Vision Conclave to discuss on what's next for SLMs / LLMs.
Watch Panel Discussion on ET CIO →Economic Times CIO interviews Dr. Vikram Singh on transformative power of AI and digital innovation.
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Dr. Vikram Singh received the honor of being a 40 under 40 Data Scientist in Machine Learning Developers Summit organized by AIM (Analytics India Magazine).
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Moderator of a Panel Discussion with panelist: CEO, Digi Yatra; CIO, Yes Bank; CTO, MBank; CTO, Global Healthcare; CTO, IndiaFirst Life; CIO, Utkarsh SF Bank; CTO, CAGL; and CEO, CS Infocomm Solutions.
View Post on LinkedIn →Dr. Vikram Singh was the featured speaker at the 6th edition of Analitica — The Annual Analytics Summit at IIM Udaipur, sharing insights on how Generative AI is redefining the future of technology and business.
View Post on LinkedIn →Driving the AI transformation across Mahindra Group’s automotive, hospitality, and enterprise businesses. Leading the launch of Generative AI solutions like chatbots & Voice AI — enhancing sales, customer engagement, and operational efficiency. Establishing enterprise-wide MLOps frameworks for scalable AI deployment. Collaborating with CXOs to align AI strategy with business growth, customer experience, and sustainability goals. Architected nAIna.ai — an enterprise conversational AI platform that has handled over 500,000 customer calls, re-engaged 50,000+ lost leads, generated 6,000+ sales enquiries, and delivered a revenue impact of ₹300+ crore.
Invited keynote speaker, panelist, and fireside chat expert at global AI conferences, CxO innovation summits, and industry forums. Topics include Generative AI, Agentic AI, LLMs, AI Strategy, Responsible AI, and Digital Transformation.
AI division of CtrlS Datacenters Ltd (Asia’s largest Rated-4 Datacenter Network). Designed and executed the AI strategy roadmap aligned with business innovation goals. Spearheaded elevation of service offerings, product development, architectural design, external collaborations, and business development. Built a high-performance AI team and represented Cloud4C on global AI forums and strategic partnership networks.
India’s largest & world’s third-largest airline (~32,000 employees). Co-founded Lab37 — IndiGo’s AI & Analytics division — with an academic collaboration with IIT Delhi and a cross-functional team of 26 specialists. Directed creation of the GPT-4-powered 6Eskai chatbot (ticket booking + QnA), achieving a remarkable decrease in live agent calls from ~14% to 2%. Developed an HR query bot cutting employee response times from ~1 day to under 1 minute. Led ML model refinement for Network Planning, Revenue Management & AI-driven predictive maintenance in the aviation sector, reducing prediction error from ~35% to ~15%. Customer segmentation work drove a ~1% CTR uplift in digital marketing. Commanded the analytics migration from Adobe Analytics to Google Analytics and deployed CI/CD MLOps pipelines on Azure with self-hosted runners, private networking, and auto-scaling.
Dubai-based startup for drone-based surveillance and drug discovery. Led AiPOD: a cutting-edge face recognition system, thermal weapon detection module, and UAV/drone-operated license plate reader for enhanced security & surveillance. Directed PREPAiRE: a web-based drug discovery dashboard built with a team of developers & scientists.
G42 is the UAE’s largest AI & cloud company; Bayanat is its geospatial intelligence subsidiary. Built and deployed 7 AI systems on the Artemis Supercomputer (224 V100 GPUs): ImNav (image-based GPS-emulating navigation), AutoGeo (automated georeferencing to GeoTIFF), SatExplore (satellite data explorer & visualiser), Object Segmentor (aircraft & vessel detection in SAR images via HPC Slurm), Mosaic Generator (satellite imagery stitching & colour correction), Fight Analyzer (UFC fighter performance prediction), and an AIaaS suite covering image tagging, NSFW filtering, and more. Delivered all models via dockerised REST/gRPC APIs.
Created neural networks for traffic sign recognition, geotagging, and satellite road detection, contributing to Amazon’s mapping and logistics AI initiatives.
Published multiple first-author research papers in reputed AI/ML journals and conferences (IEEE, Elsevier, WACV). Developed novel deep learning architectures for image super-resolution, video summarization, and deblurring.
Executive AI Leadership Competencies
Technical & Executive Skills
From building enterprise AI roadmaps and measuring the ROI of Generative AI to implementing GPT-4 chatbots that reduce live agent calls by over 85% — Dr. Vikram Singh's skills span the full spectrum of enterprise AI. He is equally at home advising a board on responsible AI strategy as he is deep in the architecture of an LLM enterprise application, tuning a predictive analytics model, or setting up an enterprise AI lab from scratch. Across automotive, aviation, financial services, and hospitality, he has consistently delivered AI transformation with measurable ROI.
Dr. Vikram Singh communicates fluently in two languages, enabling him to lead teams, deliver keynote speeches, and engage with stakeholders across India and international forums.
Peer-Reviewed Research Papers
LinkedIn Articles
Dr. Vikram Singh is one of India's most sought-after Generative AI keynote speakers and a leading Enterprise AI transformation speaker based in Mumbai. He brings to the stage a rare combination of deep technical depth and board-level executive perspective — covering topics from Agentic AI vs Generative AI for customer experience and the future of work and AI to Responsible AI and ethics, enterprise AI strategy, and the measurable ROI of AI at scale. A regular expert at CxO innovation summits, Agentic AI and data intelligence round tables, and global technology conferences, he has addressed audiences at Microsoft, Databricks, Times Group (ET Edge), Analytics India Magazine, and Indian Institutes of Management — and is one of the top-requested 40 Under 40 Data Scientists for panel discussions across the Indian AI and tech conference circuit.
Gen & Agentic AI Conclave • UBS Forums • Mumbai • October 2025
ET Edge AI Summit • Times Group • Mumbai • September 2025
Databricks Data & AI World Tour • Mumbai • September 2025
Analytics India Magazine — AIM Edge • Mumbai • August 2025
Microsoft AI Tour • Marina Bay Sands, Singapore • February 2025
CxO Innovation Congress • January 2025 — Moderated a panel including CEOs/CIOs/CTOs from Digi Yatra, Yes Bank, MBank, Global Healthcare, IndiaFirst Life, Utkarsh SF Bank, CAGL, and CS Infocomm Solutions.
Economic Times CIO • ET CIO AI Vision Conclave • December 2024
ET CIO AI Vision Conclave • December 2024
IIM Udaipur — Analitica Annual Analytics Summit (6th Edition) • August 2023
I have known Vikram since 2020 and have been consistently impressed by his skills, knowledge and work ethic. He is also an excellent communicator, able to clearly explain complex technical concepts to both technical and non-technical stakeholders. As an individual contributor, leader, and mentor, I have found him to be a very patient and consistent team player. I have no doubt that Vikram would be an asset to any company. I highly recommend him for any position in Computer Vision or Machine Learning.
I worked as an Applied Scientist in a Computer Vision ML team with Dr. Vikram as the lead. He demonstrated exceptional leadership skills and deep technical knowledge of computer vision. Dr. Vikram is a knowledgeable communicator and collaborator who makes technical concepts understandable to non-technical stakeholders. Working with Dr. Vikram was a pleasure, and I would gladly work with him again.
Dr. Vikram is one of the most delightful people I had the pleasure of working for. Not only did he have a unique ability to keep our team organized and on schedule, but his constant communication helped lift our spirits in challenging situations. His humor fostered a comforting work environment. I highly recommend working with Dr. Vikram
I got the opportunity to work with Dr. Vikram for seven months in indigo as a data scientist. Dr. Vikram is a highly supportive, encouraging and effective leader. I learned a lot from him as a data scientist. Always willing to explain the strategies or teach his skills to others. Through these 7 months we have worked on various projects of data science such as demand forecasting, predictive modelling, recommendation engine and successfully implementing it for business decisions.
I have studied with Vikram during our time in IIT Madras. Both of us were doing our Ph.D. at the time. He is a person of dedication and focus. During assignments he will work hard and doesn't stop until the results were correct. He is also very friendly and always gives a helping hand to me when I need it. A great friend and a hard worker and will always recommend him.
Dr. Vikram was one of the best data scientists I have worked with at CynaxLabs. It was really a good chance to work with him and to learn from his experience and knowledge. Besides he is a good manager who takes care of his team. Actually he was one of the best I have ever worked with.
All recommendations sourced from LinkedIn.
Dr. Vikram Singh is available for enterprise AI consulting services, Generative AI strategy advisory, agentic AI consulting for enterprises, career mentorship, keynote speaking engagements, and panel discussions. Typical response time is within 2–3 business days.
Whether you're a CxO looking for an AI strategy advisor to develop your enterprise AI roadmap, an organisation seeking an enterprise AI transformation speaker for a conference in Mumbai or globally, a company that needs help with AI governance frameworks or responsible AI strategy, or a professional looking for a 1-on-1 AI career mentor — Dr. Vikram Singh's consulting engagements cover the full spectrum: from Generative AI and Agentic AI architecture to AI-driven digital transformation for business growth and AI platform strategy for sales and customer engagement.
Connect via LinkedIn (follow #vikramsingh for regular AI insights) or email at vikram [at] drvikramsingh.ai. For mentorship & consulting sessions, visit TopMate.